Hi, I have purchased 5 snipes but it is not reflected in the account. When I try to add snipe and choose the lead time, 1-9 seconds are all grey out. I am unable to select any other lead time. Please assist asap as I have an auction ending soon

Hello Ben,

Thank you for contacting BidSlammer, and I sincerely apologize for both the delay in responding and the frustration you’ve experienced.

I understand that you purchased five additional snipes, but they were not reflected in your account, preventing you from selecting the lead time you wanted. I also understand that this resulted in you missing an auction, and I’m truly sorry for the inconvenience.

We’re currently reviewing your account and your purchase to determine why the additional snipes were not applied correctly. We’ll make every effort to resolve the issue as quickly as possible. If we’re unable to restore the purchased snipes, we’ll make sure you’re treated fairly by issuing a refund or providing an appropriate account credit.

Thank you for your patience while we work through an unexpected backlog of support requests. We truly appreciate your business and apologize again for your experience.

Best regards,

BidSlammer Support