It still says "Limit is 1,000 GBP for free accounts." every time I try and add my snipe.

I'd like a refund because the auction I wanted to bid on had been and gone now.

Hello Fran,

Thank you for contacting BidSlammer, and please accept my sincere apologies for both the delay in responding and for the inconvenience you’ve experienced.

I understand that your account was not credited with the additional snipes you purchased, and as a result, you were unable to participate in the auction you wanted. I realize how disappointing that must have been, and I’m truly sorry.

We’ve received your request for a refund and will process it as soon as we’re able. We appreciate your patience while we work through an unexpected backlog of support requests.

Again, I sincerely apologize for the frustration this has caused and appreciate you giving BidSlammer the opportunity to make this right.

Best regards,

BidSlammer Support